Frequently Asked Questions


1. Where can I view Change 3, Department of Defense Instruction (DoDI) 1322.25, “Voluntary Education Programs?”

You can view the DoD instruction from the www.dodmou.com homepage, DoDI 1322.25 tab (top of the page), and a sample of the DoD MOU (Step 1 at the bottom of the page).                        

(Updated:  July 07, 2014)

2. What is the purpose of the revised DoD Voluntary Education Partnership MOU?

The revised MOU includes efforts to enhance departmental oversight of  voluntary education programs as well as incorporate the remaining requirements as stated in the President's Executive Order 13607, "Establishing Principles of Excellence for Educational Institutions Servicing Service Members, Veterans, Spouses, and Other Family Members," signed April 27, 2012 (available at http://www.gpo.gov/fdsys/pkg/FR-2012-05-02/pdf/2012-10715.pdf).

New provisions:

1. All educational institutions providing education programs through the DoD Tuition Assistance (TA) program:

• Will provide meaningful information to students about the financial cost and attendance at an institution so military students can make informed decisions on where to attend school.

• Will not use unfair, deceptive, and abusive recruiting practices.

• Will provide academic and student support services to service members and their families.

2. Implementation of rules to strengthen existing procedures for access to DoD installations by educational institutions.

3. Requirement that DoD conduct an annual review and notification process if there are changes made to the uniform semester-hour (or equivalent) TA caps and annual TA ceilings.

4. Requirement that the military departments provide their service members with a joint services transcript (JST).

5. Implementation of the DoD Postsecondary Education Complaint System for service members, spouses, and adult family members to register student complaints.

6.     Authorization for the military departments to establish service-specific TA eligibility criteria and management controls.

(Created: May 15, 2014)

3. What are the institution’s requirements to sign a new DoD MOU?

1. ALL educational institution main institutions must sign the DoD MOU within 60 days following final rule publication in the Federal Register. (Deadline: 11:59 p.m. EST on September 05, 2014)

2. The requirement to sign the revised DoD Voluntary Education Partnership MOU applies to educational institutions with a previously approved and signed Voluntary Education Partnership MOU with DoD.

3. The name of the educational institution and its additional locations must be posted on the DoD MOU website under the ‘Participating Institutions’ tab (located at http://www.dodmou.com).

4. One (1) signed; revised DoD Voluntary Education Partnership MOU with the educational institution’s main institution will cover any program offered by the educational institution, regardless of location.

(Update: July 07, 2014)

4. What are the institution’s TA eligibility requirements?

1. Have a signed Voluntary Education Partnership MOU with DoD (contained as an enclosure to DoDI 1332.25).

2. Are in compliance with state requirements and laws.

3. Are state-approved for the use of veterans’ education benefits (post-9/11 GI Bill).

4. Are certified to participate in federal student aid programs through the Department of Education.

5. Are accredited by a national or regional accrediting body recognized by the Department of Education and conduct programs that support degree programs from that institution.

(Note: Tuition assistance eligibility is contingent upon the individual Service tuition assistance policies. For more information on Service-specific TA policies, Service contact information is available at: http://www.militaryonesource.mil/voluntary-education?content_id=274784.)

(Created: May 20, 2014)

5. Can institutions accept military tuition assistance funding for courses that begin prior to them receiving a MOU signed by DoD?

No. All institutions providing high school completion and postsecondary education programs through the DoD Tuition Assistance (TA) Program must have a signed, approved Voluntary Education Partnership MOU on file with DoD prior to service members receiving TA approval to attend their institution.

(Created: May 15, 2014)

6. What are the institution’s Title IV requirements?

1. Must be certified to participate in federal student aid programs through the ED under Title IV of the Higher Education Act of 1965. Title IV certification may be provisional so long as the educational institution maintains eligibility to participate in the Federal Direct Loan Program.

2. Educational institutions with an active DoD Voluntary Education Partnership MOU that have initiated their application for Title IV eligibility with the ED will have 18 months following final rule publication in the Federal Register to successfully meet the Title IV requirement. (Deadline: 11:59 p.m. EST on January 05, 2016)

3. New applicants will be required to meet the Title IV requirement before signing a DoD Voluntary Education Partnership MOU.

(Updated: July 07, 2014)

7. What is the institution’s accreditation requirement?

All institutions must be accredited by a national or regional accrediting body recognized by the ED and conduct programs only from among those offered or authorized by the main administrative and academic office in accordance with standard procedures for authorization of degree programs by the educational institution. The ED recognizes "institutional" accreditation as well as "specialized" or "programmatic" accreditation for Title IV purposes as all of the recognized specialized agencies accredit nationally. For the purpose of the DoD MOU, the list of recognized accrediting agencies can be found at http://www2.ed.gov/admins/finaid/accred/accreditation_pg9.html.

(Created: May 15, 2014)

8. What is an Office of Postsecondary Education Identification (OPE ID) number?

The Office of Postsecondary Education Identification (OPE ID) number is assigned by the ED. It is an 8-digit number for institutions eligible to participate in federal student financial aid programs and receive Title IV funding. The first 6-digits of the OPE ID number relate to the main institution, and are followed by a 2-digit suffix used to identify branches, additional locations, and other entities that are part of the main institution.

To apply for an OPE ID, visit http://www.eligcert.ed.gov.

(Created: May 15, 2014)

9. How do I submit a DoD MOU Verification Application?

Go to the http://www.dodmou.com homepage and follow the three steps located at the bottom of the page.

(Updated: June 01, 2014)

10. What information is required to be submitted in the application?

From the http://www.dodmou.com homepage, simply click on Step 2 to retrieve the Application Checklist.  The checklist outlines all of the information a school should have on hand prior to initiating the MOU application to include guidance for the application process.   


Note: Data used to populate basic information about the educational institution is extracted from the U.S. Department of Education’s (ED) Postsecondary Education Participants System (PEPS).


(Updated: June 01, 2014)

11. Who do I contact when my OPE ID cannot be verified via the VA data feed?

The OPE ID number entered cannot be verified as “approved” on the VA data feed which is updated bi-monthly, 2nd and 4th Friday of the month.  Please check the OPE ID number entered for accuracy. If your institution has recently received approval from the VA and continue to receive this error message, please resubmit your verification application after the next update. For assistance with VA approval, please contact the National Association of State Approving Agencies for your state.

http://nasaa-vetseducation.com/contacts/default.aspx

(Created: May 15, 2014)

12. Who do I contact when my OPE ID cannot be verified via the weekly ED data feed?

The OPE ID number entered cannot be verified on the weekly ED data feed which is updated every Friday morning. Please check the OPE ID number entered for accuracy.  If your institution has recently received Title IV eligibility from the ED and continue to receive this error message, please resubmit the verification application after the next update. For assistance with Title IV eligibility, please contact the School Participation Team for your state. http://www.eligcert.ed.gov/

(Created: May 15, 2014)

13. Some of my institution’s data populated from the ED data feed is incorrect. How can I correct this?

If you do not agree with the populated information listed in your application, contact the ED to correct the data. For assistance, visit http://www.eligcert.ed.gov.

(Created: May 15, 2014)

14. Where can I find more information about the Postsecondary Education Complaint System (PECS)?

Letters issued to the Participating Institutions and Military Students can be viewed on the www.dodmou.com homepage, Resources section.  To view the .pdf letter, click on DoD Launches the Postsecondary Education Complaint System (PECS).  PECS contact information can be viewed by clicking on the Contact Us tab.  

(Updated: June 01, 2014)

15. How do I get appointed as my educational institution's respondent for the Postsecondary Education Complaint System (PECS)?

The MOU application allows an institution to appoint a complaint point of contact for the PECS. This individual will work directly with DoD representatives to address complaints submitted reference the educational institution.

(Created: May 15, 2014)

16. What is the term of DoD Voluntary Education Partnership MOU?

The DoD Voluntary Education Partnership MOU document is effective for five (5) years. The effective date will be the date the authorized DoD official signs the MOU.  DoD will consider waivers for institutions with legislative restrictions prohibiting them from signing a five (5) year term MOU.


Note:  Waiver requests with detailed supporting documents should be emailed to voledconcerns@navy.mil for consideration.  The verification application cannot be moved through the process until DoD approves the new term.  DoD reserves the right to decline waivers.

(Created: May 15, 2014)

17. Who at the school signs the MOU?

The President/CEO/Chancellor of the main institution should sign the MOU for the institution. The institution’s parent/home/main campus will be signatory of the MOU for all identified locations/campuses/sites within the institution’s system.


The main institution is required to identify all additional locations/campuses/sites to be included in the DoD Voluntary Education Partnership MOU. Only locations identified through the signed MOU with DoD will be permitted to participate in the military TA program.


One (1) signed Voluntary Education Partnership MOU with the main institution will cover any program offered by the institution as long as the course offerings are covered by the institution’s accreditation.


If the institution appoints someone other than the President/CEO/Chancellor to act on their behalf for all Voluntary Education Partnership MOU matters, a Designation Letter (on college letterhead signed by the President/CEO/Chancellor) must be uploaded into verification application on the Signing Authority page for approval.

(Updated:  June 01, 2014)

18. Who do I contact if I have questions about the DoD MOU?

The DoD MOU Team hours of operation are Mon-Fri, 7:00 a.m. to 4:30 p.m. (CST).  For assistance, contact them via email:  voledconcerns@navy.mil or call 850.452.1111 ext 3175.   


(Updated: June 01, 2014)

19. How do I reset my DoD MOU User Account password?

Step 1:  http://www.dodmou.com > Institution Login > Click on Forgot Password?

Step 2:  Enter your DoD MOU User Account email address > Submit

Step 3:  Create your security questions > Create

Step 4:  A pop-up message notifying you that an email with a link to reset your password will be sent to the designated e-mail address. 

Step 5:  Next, you will receive an email from dodmou@srca.net for Password Assistance.  Click on the provided link.  Link expires in 15 days.  If link expires, start process over again.  

Step 6:  Choose and confirm new password.

Step 7:  Pop-up message is received stating the password has been successfully changed.  Click link to return to login page. 

Step 8:  Login to your User Account.

If you have further questions on resetting your password, please view the Application Checklist located on www.dodmou.com homepage, Step 2 of preparing the Verification Application, call 850.452.1111 ext 3175, or email:  voledconcerns@navy.mil

(Updated: June 01, 2014)

20. Who do institutions contact in regards to Service-specific TA policies?

For information on Service-specific TA policies, Service contact information is available at:  http://www.militaryonesource.mil/voluntary-education?content_id=274784.

(Note:  Institutions are required to have a signed DoD MOU in order to receive military tuition assistance.  However, tuition assistance eligibility is contingent upon the individual Service tuition assistance policies.)

(Created:  May 20, 2014)

21. What is the difference between the Participating Institutions list and the Active DoD MOU list?

Active Participating Institutions list:

• All educational institutions on the Active DoD MOU list currently have a signed DoD Voluntary Education Partnership MOU PRIOR to the Change 3, DoDI 1322.25, which is dated July 07, 2014.

• All educational institutions on the Active DoD MOU list must have a signed DoD Voluntary Education Partnership MOU by 11:59 p.m. EST on September 05, 2014, in order to continue their participation in the military tuition assistance program.

• The Active DoD MOU list will be removed at 11:59 p.m. EST on September 05, 2014.

Participating Institutions list:

• Educational institutions on the Participating Institutions list have signed the revised DoD Voluntary Education Partnership MOU in accordance with the requirements of Change 3, DoDI 1322.25, dated July 07, 2014.

Both participating institution lists (Participating and Active) can be found by clicking on the Participating Institutions tab on the homepage (http://www.dodmou.com).

(Updated: August 12, 2014)

22. What do the listed statuses mean (Active, Title IV Non-Compliant, Probation, Suspended, and Terminated)? Where will this information be posted?

The status function will strengthen the departments’ oversight and enforcement and accountability of the DoD Voluntary Education Partnership MOU. Status descriptions:

1. Active status indicates an educational institution that has a signed Voluntary Education Partnership MOU with DoD. While in an Active status, the educational institution is authorized to sign up new students and support existing students using military tuition assistance.

Posted: All educational institutions listed in the Active Participating Institutions file and on the Participating Institutions list are in an active status.

2. Title IV Non-Compliant status reflects an educational institution that has a signed Voluntary Education Partnership MOU with DoD. The institution is not currently certified to participate in federal student aid programs but have been provided 18 months to successfully meet the Title IV requirement by DoD (Deadline: 11:59 p.m. EST on January 05, 2016) While in a Title IV Non-Compliant status, the educational institution is NOT authorized to sign up new students using military tuition assistance. However, they may continue to support their existing military TA students. Unless the Title IV requirement has been met, the Title IV Non-Compliant status will be removed and the DoD Voluntary Education Partnership MOU will terminate upon the deadline of 11:59 p.m. EST on January 05, 2016. Institutions are not removed from the Participating Institutions list while in this status.

Posted: Status is provided to educational institution throughout the application process via pop-up messages/emails, will be displayed on the Participating Institutions list (Status column), and listed on the institution’s signature page.

3. Probation status indicates an educational institution that has a signed Voluntary Education Partnership MOU with DoD. However, the institution received official notification disclosing the terms of probation. Probation may be based on potential non-compliance (i.e., loss of accreditation, Title IV/VA disapproval, complaint receipt, or interagency referral) with the DoD Voluntary Education Partnership MOU. While in a Probation status, the educational institution is NOT authorized to sign up new students using military tuition assistance. However, they may continue to support their existing military TA students. Institutions are not removed from the Participating Institutions list while in this status.

Posted: Status is provided to educational institution via system notification of probation with further instructions and will be displayed on the Participating Institutions list (Status column).

4. Suspended status reflects an educational institution that does not have a signed Voluntary Education Partnership MOU with DoD. In addition, the institution received official notification of Suspension. Suspension may be based on founded non-compliance (i.e., loss of accreditation, Title IV/VA disapproval, complaint adjudication, or interagency referral) with the DoD Voluntary Education Partnership MOU. While in a Suspended status, the educational institution is not eligible to participate in military tuition assistance. Educational institutions must request removal of the Suspended status from DoD to initiate a new MOU Verification Application. Institutions are removed from the Participating Institutions list while in this status.

Posted: Status will not be displayed on the Participating Institutions list. Educational institution will receive system notification of suspension with further instructions.

5. Terminated status indicates an educational institution that does not have a signed Voluntary Education Partnership MOU with DoD. While in a Terminated status, the educational institution is not eligible to participate in military tuition assistance. Institutions are removed from the Participating Institutions list while in this status. Terminated status is based on the educational institution’s desire to terminate or expiration of the Voluntary Education Partnership MOU term (typically 5 years) without renewal. Educational institution may initiate a new DoD MOU Verification Application from their dashboard while in a Terminated status.

Posted: Status will not be displayed on the Participating Institution list. Educational institution will receive system notification of termination with further instructions.

(Updated: July 07, 2014)

23. Can Service members use TA concurrently with any form of the GI Bill?

Service members who qualify may use GI Bill benefits concurrently with TA through the Top Up option. Under the Montgomery G.I. Bill and the Post-9/11 G.I. Bill, the Top Up option enables active duty Service members and certain Reservists to receive from the VA those tuition costs that exceed or are not authorized in the amount of TA provided to the Service member by his or her Service.   The concurrent use of GI Bill benefits and TA will not exceed 100 percent of the actual costs of tuition.  There is no provision in Change 2, DoDI 1322.25 for the concurrent use of TA with Chapters 1606 or 1607 benefits. 

For more information on the MGIB, visit:  http://www.gibill.va.gov.  

(Updated:  June 05, 2014)

24. What is the requirement to return unearned Tuition Assistance funds? Can you provide an example?

The Department requires the return of unearned TA funds on a proportional basis through at least the 60 percent portion of the course regardless of the reason for withdrawal (service-related or otherwise).  The return of any TA funds will be returned directly to the military service, not to the service member.  The requirement to return unearned TA funds on a proportional basis applies to the TA portion only.  Any calculation performed by the institution would consider only TA program funds.  For example, the Service paid $250.00 and the student paid $30.00 out of pocket.  In this scenario, if the student withdrew at the 60 percent point and the institutions return of unearned TA policy calls for a 10 percent return of TA funds at that point, the institution would return $25 (10 percent of $250) to the Service.  The Department provided flexibility inherent in the use of the language "proportional" (vice pro-rated) to allow educational institutions to align their institutional refund policies with the return of unearned TA funds.  The Department encourages educational institutions to particularly work with service members that stop attending due to a military service obligation in identifying solutions that will not result in a student debt for the returned portion.

(Created:  June 05, 2014)

25. What does it mean for an educational institution to provide academic and student support services to students? Does the educational institution have to provide the full suite of academic and student support services to individuals not enrolled at the educational institution?

Although academic and student support services offered to the general student population are highly encouraged, this requirement is intended to service military-connected students enrolled at the educational institution.  Educational institutions should provide sufficient general information that allows potential students to determine whether the educational institution has a good record of graduating military students and positioning them for success in the workforce. Advising services should assist military students with the successful completion of their studies and with their job searches.

(Created:  June 06, 204)

26. What kind of information is an educational institution required to provide on cost prior to registration?

Educational institutions that agree to adhere to the Principles of Excellence will provide military students with a personalized form covering the total cost of an educational program (tuition, fees, housing/meals, books/supplies, transportation, etc.), pre-enrollment program costs, student debt estimates, and financial aid options prior to any contractual agreement and/or registration.  Military students should also be directed by educational institutions to use tools such as the Department of Education’s College Scorecard (http://collegecost.ed.gov/scorecard), Financial Aid Shopping Sheet (http://www2.ed.gov/policy/highered/guid/aid-offer/index.html) , and The College Navigator (http://nces.ed.gov/collegenavigator) as well as the Consumer Financial Protection Bureau’s Paying For College application (http://www.consumerfinance.gov/paying-for-college), to compare college costs and explore college options.

(Created:  June 06, 2014)

27. What are the new requirements for base access?

Change 3, DoDI 1322.25, allows educational institution access to installations to provide programs, services, and education guidance to their students or to participate in sanctioned education fairs. It also has a new section covering base access for educational institutions that only want to provide academic counseling or support services to students (primarily students enrolled in on-line programs or courses). These educational institutions must have a minimum number of students enrolled (20 military-connected students) to gain access to the installation and must adhere to certain reporting requirements following the visit. Only educational institutions with a signed Voluntary Education Partnership MOU with DoD may be granted access to the DoD installation. 

For more information, view the Educational Insitution Access to DoD Installations document on the homepage > Resources section. 

(Updated: September 09, 2014)

28. By what date are institutions expected to be in full compliance with the new terms of the MOU and related regulations?

All educational institutions must sign the revised DoD Voluntary Education Partnership MOU (July 7th version) by 11:59 p.m. EST on September 05, 2014 (60 days following issuance publication). By signing the DoD Voluntary Education Partnership MOU, the educational institution agrees to comply with its terms. In accordance with Change 3, DoDI 1322.25, educational institutions with an active DoD Voluntary Education Partnership MOU that have initiated their application for Title IV eligibility with the Department of Education will have 18 months following the publication of this final rule in the Federal Register to successfully meet the Title IV requirement (Deadline: 11:59 p.m. EST on January 05, 2016).

Due to the extent of changes implemented with Changes 2 and 3, we recognize that there may be other areas for which an educational institution may not be fully compliant on 11:59 p.m. EST on September 05, 2014. Examples may include, but are not limited to, policies and documentation surrounding return of unearned TA, tuition rates, state authorization, DoD installation access, etc. Educational institution's acting in good faith to come into compliance may, upon request, be provided up to 90 days. A request for consideration may be submitted to osd.pentagon.ousd-p-r.mbx.vol-edu-compliance@mail.mil. Each request must reference the specific Change 3 requirement(s) for consideration, demonstrate sound reasoning for additional time, and document the educational institution's attempts to come into compliance in the specific area of deficiency. In accordance with Change 3, educational institutions demonstrating an unwillingness to comply may receive a range of penalties from a written warning to revocation of the DoD Voluntary Education Partnership MOU.

(Updated: July 07, 2014)

29. What is the new state authorization requirement?

Educational institutions are required to "Comply with state authorization requirements consistent with regulations issued by ED, including 34 C.F.R. 600.9.  Educational institutions must meet all State laws as they relate to distance education as required."  The department provided flexibility with the state authorization language of Change 3, DoDI 1322.25, in recognition of Department of Education's 34 CFR 600.9(c) being vacated by the federal court and ongoing negotiated rulemaking activities related to state authorization.  The Department of Education (ED) maintains eligibility regulations for the Title IV programs as codified in Part 600 and 600.9 as a basic eligibility component for participation in the Title IV programs.  For purposes of meeting the state authorizations provisions of the DoD Voluntary Education MOU, participating institutions must comply with 34 CFR 600.9 (a) and (b).  Further, we recognize any additional rules ED provides for delayed implementation.

(Updated: July 07, 2014)

30. For TA eligibility purposes, which courses are calculated in the GPA? How can a student raise their GPA to regain TA eligibility?

The department does not have oversight of cumulative grade point average (GPA) as it relates to the institution unless all courses were funded with TA. DoD primarily tracks the student's GPA for TA funded courses. All courses paid by TA are considered in the GPA calculation, regardless of institution. If the Service member wants other courses to be included to raise the GPA for TA eligibility purposes, they can request a non-TA funded course be applied to raise the GPA. The military Services would determine the rules surrounding the process involved to apply non-TA funded courses.

(Created:  June 13, 2014)

31. Our educational institution’s President/CEO/Chancellor has NOT signed the DoD Voluntary Education Partnership MOU which was published on May 23, 2014. Do we need to sign the DoD MOU which was published on July 07, 2014?

With the publication of Change 3, Department of Defense Instruction 1322.25 (DoDI 1322.25), “Voluntary Education Programs,” issued on July 07, 2014, all educational institutions with an active DoD Voluntary Education Partnership MOU will have until 11:59 p.m. EST on September 05, 2014 to sign the revised DoD MOU (July 7th version).

The DoD MOU Verification Application has been updated with the revised DoD MOU (July 7th version).  Your President/CEO/Chancellor does NOT need to sign the certification statement as referenced in FAQ 32.  You can view the revised DoD instruction from the www.dodmou.com homepage, DoDI 1322.25 tab (top of the page) and a sample DoD MOU (Step 1 at the bottom of the page).                        

(Created:  July 07, 2014)

32. Our educational institution’s President/CEO/Chancellor has already signed the DoD Voluntary Education Partnership MOU which was published on May 23, 2014. Do they need to sign the DoD MOU which was published on July 07, 2014?

With the publication of Change 3, Department of Defense Instruction 1322.25 (DoDI 1322.25), “Voluntary Education Programs,” issued July 07, 2014, all educational institutions with an active DoD Voluntary Education Partnership MOU will have until 11:59 p.m. EST on September 05, 2014 to sign the revised DoD MOU (July 7th version).   

Since the President/CEO/Chancellor has already signed the DoD MOU (May 23rd version), they must acknowledge the Change 3 revision by signing the required certification statement in place of the requirement to sign a revised DoD MOU.Educational institutions that do not meet the requirements of Change 3, DoDI 1322.25 by signing the certification statement will have their active DoD MOU (May 23rd version) terminated on 11:59 p.m. EST on September 05, 2014. 

The certification statement must be completed and emailed to voledconcerns@navy.mil by 11:59 EST September 05, 2014.  You will receive a confirmation email after the certification statement has been uploaded to your DoD MOU Verification Application.

Refer to FAQ 17 for information on who can sign the certification statement and submission procedures.  

(Created:  July 07, 2014)

33. Who is authorized to sign the certification statement? How do I submit the signed certification statement?

The President/CEO/Chancellor of the main institution should sign the DoD MOU for the institution.  For more information on who can sign the DoD MOU, refer to FAQ 17.   

An email with the certification statement was sent to all educational institutions that have signed the revised DoD MOU (May 23rd version).  A copy of the certification statement is located at www.dodmou.com, Resources section.  

The certification statement must be completed by the DoD MOU signing authority and emailed to voledconcerns@navy.mil by 11:59 p.m. EST on September 05, 2014, to meet the requirements of Change 3, DoDI 1322.25.  You will receive a confirmation email after the certification statement has been uploaded to your DoD MOU Verification Application.. 

(Created:  July 07, 2014)

34. Please explain the difference between the Change 2 (May 23) & Change 3 (July 07) versions of the DoD MOU.

The following paragraph header was added to the Change 3 (July 07, 2014) version of the DoD MOU:  “Educational institutions will comply with these requirements for the return of TA funds:” (Appendix to Enclosure 3, Figure 1, 4.f.2.(page 41))

(Created:  July 07, 2014)