Feedback Contact Information
Feedback on MOU (Institutions Only)The revision to the Department of Defense Instruction (DoDI) 1322.25, "Voluntary Education Programs," includes an appendix containing the DoD Voluntary Education Partnership Memorandum of Understanding (MOU) between DoD Office of the Under Secretary of Defense for Personnel and Readiness (USD(P&R)) and educational institutions. DoD policy requires educational institutions that wish to participate in the DoD Tuition Assistance (TA) Program to sign an MOU conveying the commitments and agreements between the educational institution and DoD prior to an educational institution receiving funds from a service's TA program. The memorandum and a list of educational institutions that have signed can be found at https://www.dodmou.com.Click here if you have any questions or concerns for Department of Defense (DoD) Voluntary Education Partnership Memorandum of Understanding (MOU).Commercial: (850) 452-1977Hours of Operation: Mon - Fri, 7:00 a.m. - 3:30 p.m. (CST)
Postsecondary Education Complaint System
Feedback on Tuition Assistance, MyCAA, GI Bill, Federal Financial Aid (Students Only)The Postsecondary Education Complaint System (PECS) is part of the President's Executive Order for Principles of Excellence. It is designed to empower military students and their families to report experiences related to misleading and/or unfair acts or practices by educational institutions.Tuition Assistance (TA) or Military Spouse Career Advancement Account (MyCAA) Scholarship recipients: Click here to access the PECS website and submit feedback.GI Bill recipients: Click here to access the GI Bill website and submit feedback.Federal Financial Aid recipients: Click here to email compliance complaints.To view the letters issued to the DoD MOU Partner Institutions and Military Students (TA & MyCAA), go to the Resources section of the home page, scroll to the "DoD Launches Postsecondary Education Complaint System (PECS)" documents, then click to view the .pdf file.
Feedback on TA DECIDE (Students, Counselors, Institutions)The Department of Defense announces the launch of an information and comparison tool called Tuition Assistance (TA) DECIDE that will allow Service members to access essential information about educational institutions and outcomes. TA DECIDE is intended to empower Service members, who differ from the general population in that the vast majority are full-time warriors/part-time students.Click here if you have questions or wish to provide feedback on the TA DECIDE tool. Please ensure that "TA DECIDE" is in the subject line.